Community engagement services
Co-design services
Our Multicultural Community Engagement Network can help you design and test your content. We offer consultation, multicultural lens reviews, and layperson testing to make sure your content works for diverse audiences. Learn more about our Multicultural Community Engagement Network here.
Co-design content consultation
Our network of multicultural community engagement champions will run focus groups with their communities to inform your document design and content. This process helps you to research your audience and contributes to the relevance of the document, by understanding the needs and challenges of these communities.
Focus groups include 6 – 10 participants (led by champions with some in-language interpreting and supported by Enliven). Participants and champions are paid for their time. Focus groups generally run from 1 – 2 hours and we produce a final report. Focus group questions are designed with you, Enliven and champions to promote cultural respect and understanding.
Multicultural lens testing
This service is also available through our multicultural network. Members of our network individually review the draft plain language document for the following:
Is it culturally respectful, sensitive and inclusive?
Is it culturally relevant?
Would it translate well or are there terms or concepts that are not known to some committees?
Is it relatable?
Is it easy to understand for people from their culture?
This service also focuses on whether your document is relevant and culturally inclusive. It also tests some elements of understandability but noting that understandability can only effectively be measured by testing the document with laypeople from multicultural communities (see below).
Multicultural layperson testing (consumer testing)
Our community champions work directly with laypeople from their communities to test the document. Through carefully curated interview questions, they will test whether people who are unfamiliar with your service or topic can easily find, understand, and act on the information provided.