Plain language

Enliven is an international award‑winning provider of plain language services. For more than seven years, we’ve helped organisations communicate information that is easy to find, understand and use.

Our work is grounded in best practice, including our contribution to the International Plain Language Standard (ISO 24495‑1:2023) and our ongoing leadership in international plain language bodies.

Our services include transforming complex information into plain language and delivering practical plain language training.

Document development, conversion and review

We can create, edit, or review your documents so they are clear, simple, and easy to understand. Our work follows plain language principles, so your information is usable for everyone.

Plain language resource development

Need a new resource but not sure where to start? We can help.

If you have the information, research, or key messages, we can turn them into a clear, usable document that meets the needs of your audience. Whether it’s a fact sheet, guide, web content, or something else entirely, we’ll work with your information to create content that’s accurate, accessible, and easy to understand.

Plain language resource conversion

Our plain language document conversion service transforms complex documents into clear, easy-to-understand versions. This helps your customers quickly grasp key information and reduces the risk of confusion or misinterpretation.

The service includes a complete rewrite of all text into plain language, along with a list of recommended design and formatting changes to further support clarity and readability.

Plain language resource review

Our plain language document review service is a great option for organisations wanting to better understand the plain language process and be able to apply feedback to future versions of the resource. This option will include comments on text with suggested changes and justification for these changes. This will be accompanied by a list of suggested design and formatting changes. 

Talk to us about your documents

Training and workshops

Our plain language training helps people and organisations build the skills and confidence to communicate information that is relevant and clear. Whether you're writing for the public, clients, or colleagues, our workshops will help you create content that is easy to understand and act on.

View our training options
Victoria's Child Safe Standards infographic with eleven points, icons, and descriptions on child safety practices, including welcoming Aboriginal children, documenting child safety, supporting children's rights, informing families, understanding diverse needs, staff training, handling complaints, safeguarding training, ensuring online safety, checking procedures, and written policies. The infographic features colorful text blocks, icons representing children, families, policies, and safety symbols, with the logo and website of the Commission for Children and Young People at the bottom.

Child Safe Standards

In 2022, Enliven were engaged in by the Commission for Children and Young People to convert the Victorian Child Safe Standard into plain language.

Examples of our work

Infographic on child safety standards highlighting organizations' responsibilities in child safety and handling complaints, with illustrations of a child and adult speaking on phones and a parent and child reviewing documents.
An informational poster outlining child safety standards 2 and 3, including policies, codes of conduct, rights, and protections for children, with illustrations of children and safety symbols.
“I’m just reaching out about the plain language resources your team designed for the Commission for Children and Young People back in 2022. We just wanted to let you know the resources have been extremely well received and are very popular. So much so that we are now working on potentially translating the resources into a range of languages – so they are even more accessible for Victorians.”
— Bree Furlong, Principal Communications Officer, Commission for Children and Young People

Primary Aldosteronism

CONn Syndrome Screening and Evaluation in Primary Care (CONSEP) trial engaged Enliven’s plain language team to develop a range of resources specifically designed to assist General Practitioners (GPs) during their interactions with patients in the CONn Syndrome Screening and Evaluation in Primary Care (CONSEP).

Diagram of the human body showing kidneys, adrenal glands, and aldosterone hormone with explanatory text about primary aldosteronism.
Diagram showing the effects of excess aldosterone on kidney function, leading to high blood pressure, with text explaining the two main types of primary aldosteronism and their symptoms.
An informational flyer about primary aldosteronism. It discusses symptoms such as feeling anxious, feeling tired, having trouble concentrating, and waking up multiple times at night to pass urine. It also explains how to find out if you have primary aldosteronism through blood pressure tests and consulting healthcare professionals.
Diagram illustrating testing process for primary aldosteronism, including screening blood test, saline infusion test, CT scan, and adrenal vein sampling, with annotations about positive test results and importance of testing and treatment options.
Diagram explaining blood test screening for primary aldosteronism, including reasons for testing, process, interpretation, and next steps.
Infographic explaining a CT scan of the adrenal glands with sections titled 'Why am I having this test?', 'How is the test done?', 'What will it tell my doctors?', and 'What happens next?'; includes an illustration of a CT scanner and a note about a possible adrenal vein sampling test.
“We’re grateful to the Enliven team for their support in developing plain language materials on primary aldosteronism.

The brochures were clear, easy to understand, and visually engaging.

The team was highly responsive, took on board our feedback, and worked collaboratively through several rounds of revision to ensure the final product met the needs of our patients.

We’re very pleased with the result and the impact it will have on patient understanding and engagement.”
— Jun Yan, Chief Investigator, Primary Aldosteronism Centre of Research Excellence (PACE).