Our services
We can create, edit, or review your documents so they are clear, simple, and easy to understand. Our work follows plain language principles so your information is usable for everyone.
With a network of over 170 multicultural community engagement champions (MCECs) covering over 40 languages, we can provide community input and co-design services. Our MCENs can help you design and test your content. We offer consultation, multicultural lens reviews, and layperson testing to make sure your content works for diverse audiences.
We deliver workshops in the community on topics, such as heat health and food security. Our sessions are designed to be both informative and practical. All workshops can be tailored to your group’s needs.
We provide workplace training on topics like plain language and community engagement. This includes our community engagement train-the-trainer workshop to promote the sustainability of your project.
Food from Home utilises the power of social media to foster and promote food, culture, and connection within our local community. We create simple resources, host events, and encourage opportunities to make growing food at home simple, fun, affordable, and sustainable.
Head to the dedicated Food from Home website to find out more.
Plain language resource development
Need a new resource but not sure where to start? We can help.
If you have the information, research, or key messages, we can turn it into a clear, useable document that meets the needs of your audience. Whether it’s a fact sheet, guide, web content, or something else entirely, we’ll work with your information to create content that’s accurate, accessible, and easy to understand. All resources developed will align with the four principles of plain language: relevant, findable, understandable, usable (ISO 24495-1:2023).
Not sure what information your audience needs? See our co-design content consultation service.
Plain language resource conversion
Our plain language document conversion service streamlines complex documents into plain language versions, enhancing customer understanding and minimising the risk of misinterpretation.
This option is a complete conversion of all text into plain language. Changes will be made to align with the four principles of plain language: relevant, findable, understandable, usable (ISO 24495-1:2023).
This will be accompanied by a list of suggested design and formatting changes.
Plain language resource review
We understand that different organisations deal with a vast array of complex and ever-changing documents. Our plain language document review service is a great option for people wanting to better understand the plain language process and in turn, be able to apply feedback to future versions of the resource. This option will include comments on text with suggested changes and justification for these changes. This will be accompanied by a list of suggested design and formatting changes.
Co-design services
Our Multicultural Community Engagement Network can help you design and test your content. We offer consultation, multicultural lens reviews, and layperson testing to make sure your content works for diverse audiences. Learn more about our Multicultural Community Engagement Network here.
Co-design content consultation
Our network of multicultural community engagement champions will run focus groups with their communities to inform your document design and content. This process helps you to research your audience and contributes to the relevance of the document, by understanding the needs and challenges of these communities.
Focus groups include 6 – 10 participants (led by champions with some in-language interpreting and supported by Enliven). Participants and champions are paid for their time. Focus groups generally run from 1 – 2 hours and we produce a final report. Focus group questions are designed with you, Enliven and champions to promote cultural respect and understanding.
Multicultural lens testing
This service is also available through our multicultural network. Members of our network individually review the draft plain language document for the following:
Is it culturally respectful, sensitive and inclusive?
Is it culturally relevant?
Would it translate well or are there terms or concepts that are not known to some committees?
Is it relatable?
Is it easy to understand for people from their culture?
This service also focuses on whether your document is relevant and culturally inclusive. It also tests some elements of understandability but noting that understandability can only effectively be measured by testing the document with laypeople from multicultural communities (see below).
Multicultural layperson testing (consumer testing)
Our community champions work directly with laypeople from their communities to test the document. Through carefully curated interview questions, they will test whether people who are unfamiliar with your service or topic can easily find, understand, and act on the information provided.
Food from Home program
Food from Home utilises the power of social media to foster and promote food, culture, and connection within our local community. We create simple resources, host events, and encourage opportunities to make growing food at home simple, fun, affordable, and sustainable.
Head to the dedicated Food from Home website to find out more.
Need more information?
If you would like to discuss our services, please complete our service enquiry form or contact healthliteracy@enliven.org.au.