Connect IT: Connecting communities through technology

Written By Enliven
Group photo of Connect IT training participants holding their completion certificates

Project summary

Connect IT was part of the Australian Government’s Be Connected initiative, which helped older Australians (aged 50 and over) build confidence and skills in using digital technology. As a registered Lead Mentor, we trained community members to become Digital Mentors, people who supported and encouraged older adults in their own communities to get online safely and confidently.

The program included two training days, follow-up support, and access to online resources. We delivered Connect IT in the City of Greater Dandenong, Cardinia Shire, and the City of Casey.

Key outputs and outcomes

  • 92 digital mentors trained. Representing the following ethno-specific groups: Afghan, African, Fijian, French, Indian, Pakistan, Spanish, Sri Lanka.

  • 19 digital mentor training sessions.

  • Over 200hrs of training support provided.

  • 85% of digital mentors reported community members have increased confidence in using digital technology.

  • 1,250 community members helped through information sessions, support groups and resource dissemination.

“We run weekly sessions for older African women. We are now incorporating digital technology skills within all our sessions. It has been a great way to show them how they can make a medical appointment or find correct health information online."

- RM, Cardinia Shire

This project was funding by the Australian Government though the Be Connected initiative.

Enliven

Enliven is an award-winning, not-for-profit organisation that specialises in plain language, multicultural community engagement, and planetary health.

Our work helps organisations communicate clearly, engage meaningfully, and build resilience in diverse communities.

Through training, resource development, co-design projects, and community programs, we advocate for better communication and stronger partnerships. From supporting international plain language standards to leading health equity and sustainability initiatives, Enliven works alongside service providers, researchers, and communities to deliver practical, evidence-informed solutions.

Together, we’re building a future where information is accessible, communities are empowered, and everyone has the tools to thrive.

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